WARRANTY REGISTRATION AND RMA SYSTEM LOG:

IN ORDER TO CLAIM AND REGISTER FOR THE WARRANTY PROCESS PLEASE LOG YOUR WARRANTY THROUGH OUR RMA:

Please Note:

DATA LOGGING.

 Manufacturer's Warranty Terms and Conditions

G7 Group (Pty) ltd ta Solar Corporation (hereinafter "the Company*) hereby warrants against manufacturing faults of the products for the period specified under the following terms and conditions:

a. The product must be installed and commissioned in full compliance with the installation instructions, these are available. Please note: Manuals and documentation are constantly updated; it is the client/installers' responsibility to ensure that they have current manuals or installation packs. The installation must also meet the requirement of the Benchmark initiative (if applicable). Proof of this may be required for assessment and validation purposes, if this proof is not forthcoming then the warranty claim may be void.

b. Product is to be installed by qualified and certified persons only, failure to do so may result in the warranty being made void. These qualifications and certifications are region-dependent and will apply to the region of installation. Installation must be following the relevant SANS codes or equivalent as per region or country regulation.

c. Product must be installed and commissioned within defined product parameters i.e., specifications. Failure to do so may result in the warranty being declined.

d. Installer needs to be registered with the DOL (Dept, of Labour), ECA, or other relevant bodies or organizations.

e. A COC (Certificate of Compliance) must be made available on request for the warranty in question, failure to produce a valid COC may result in the warranty being void.

f. During the assessment/repair of the product certain information pertaining to the installation, system design and specification, compliance, etc may be requested, failure to produce this information may result in the warranty being declined.

g. The warranty period will commence from the date of installation. However, if the installation is made after more than six months from the date on which the product was dispatched by the Company, the warranty period will commence immediately after six months from the date of manufacture.

Full data logging will be required for batteries used for Solar, Standby, Backup and Telecom applications with the following details from installation date:
• Site Temperature
• Charging Parameters
• Cycling parameters
• Charging parameters vs. battery spec
If data cannot be supplied for these specific applications warranty will be void.