Return Policy

1. LIMITED WARRANTY ON BATTERIES

Solar Corporation hereby warrants to you, the original purchaser and end user (“you” or “your”), that the products that you purchased which accompany this Limited Warranty (“Products”) shall be. free from defects in materials and workmanship under normal use consistent with the accompanying documentation for 1 year commencing upon the date of purchase (the “Warranty Period”).

Solar Corporation will repair or replace any Product determined to be defective and which has been returned, as set forth in section 3 here in, to Solar Corporation. A Product may be replaced with a new or used product and/or current or prior revision. Where Solar Corporation determines in its sole judgment that repair or replacement of such Product is not reasonable, Solar Corporation will keep the non-conforming Product and refund to you the amount you paid for such Product. Returned Products shall be subject to the balance of the Warranty Period otherwise applicable. Any reconditioned parts used by Solar Corporation shall be subject to all the same provisions as otherwise applicable to new parts.

THE FOREGOING DESCRIBES THE SOLE LIABILITY OF SOLAR CORPORATION, AND YOUR SOLE REMEDY, FOR ANY BREACH OF WARRANTY. IF YOU DO NOT AGREE WITH THE TERMS OF THIS LIMITED WARRANTY, YOU MUST RETURN THE PRODUCTS UNUSED AND IN THEIR ORIGINAL PACKAGING WITHIN THREE (3) DAYS AND YOUR PURCHASE PRICE WILL BE REFUNDED.

2. WARRANTY EXCLUSIONS AND LIMITATION OF LIABILITY

This Limited Warranty does not cover: Defects or damages resulting from acts of God, casualty, accident, misuse or abuse, overloading, exceeding the recommended weight capacity, neglect, alterations, modification, service or repair by other than Solar Corporation or its independent third party service providers, including without limitation by you; (ii) improper assembly or installation or de-installation, operation or maintenance, improper connections with peripherals or other causes not arising out of defects in the materials or workmanship of Products; (iii) any Product for which the warranty sticker has been removed, modified or defaced; (iv) shipping containers, batteries, cabinets, media, software or accessories; () normal wear and tear; (vi) damage to or loss of repaired or replaced Products during shipping by Solar Corporation except when such damage or loss is caused by poor or inadequate packaging by Solar Corporation; or (vii) Products purchased outside the South Africa.

UNDER NO CIRCUMSTANCES WILL SOLAR CORPORATION BE LIABLE FOR ANY LOSS OF USE, INTERRUPTION OF BUSINESS OR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR OTHERWISE, EVEN IF SOLAR CORPORATION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE TOTAL LIABILITY OF SOLAR CORPORATION HEREUNDER EXCEED THE GREATER OF R500 OR THE AMOUNT YOU ACTUALLY PAID FOR THE PRODUCT GIVING RISE TO SUCH LIABILITY, REGARDLESS OF THE CAUSE OF ACTION, IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE. NOT ALL JURISDICTIONS ALLOW SUCH LIMITATIONS OF DAMAGES SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

PROCEDURE FOR WARRANTY SERVICE

Prior to returning any Products to Solar Corporation for warranty service, you must first contact Solar Corporation by telephone at (+27) 12 335-1017 to confirm that such Products are covered by this Limited Warranty. If such Products are so covered, you shall obtain from Solar Corporation a return materials authorization (“RMA”) number and shipping instructions prior to any shipment of such Products to Solar Corporation, and you must include such RMA number with any corresponding Product shipment, along with a true and correct copy of the original receipt showing the date of Product purchase by you, and a detailed, written description of any associated Product problems.

Please note that you are responsible for all shipping charges incurred in returning an item for exchange or repair. If Solar Corporation determines that any Product is not covered by this Limited Warranty, you must pay all parts, labour charges.

WARRANTY DISCLAIMER AND LIMITATIONS

EXCEPT AND TO THE EXTENT EXPRESSLY SET FORTH ABOVE THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FORA PARTICULAR PURPOSE AND SOLAR CORPORATION EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN.

EXCEPT AND TO THE EXTENT EXPRESSLY SET FORTH ABOVE, THE PRODUCTS ARE PROVIDED ON AN “AS IS” BASIS, AND SOLAR CORPORATION MAKES NO ADDITIONAL WARRANTIES, EXPRESS, IMPLIED, ARISING FROM COURSE OF DEALING OR USAGE OF TRADE, OR STATUTORY, AS TO THE PRODUCTS OR ANY MATTER WHATSOEVER. THIS IS A LIMITED WARRANTY AND IS THE ONLY WARRANTY MADE BY SOLAR CORPORATION. THE AGENTS, EMPLOYEES, DISTRIBUTORS, AND DEALERS OF SOLAR CORPORATION ARE NOT AUTHORIZED TO MAKE MODIFICATIONS TO THIS LIMITED WARRANTY OR MAKE ADDITIONAL WARRANTIES BINDING ON SOLAR CORPORATION. ACCORDINGLY, ADDITIONAL STATEMENTS SUCH AS DEALER ADVERTISING OR PRESENTATION, WHETHER ORAL OR WRITTEN, DO NOT CONSTITUTE WARRANTIES BY SOLAR CORPORATION AND SHOULD NOT BE RELIED UPON. SOLAR CORPORATION DOES NOT WARRANT THAT THE PRODUCTS WILL OPERATE WITHOUT FAILURE, OR THAT THE PRODUCTS WILL MEET YOUR NEEDS OR EXPECTATIONS. NOT ALL JURISDICTIONS ALLOW SUCH WARRANTY LIMITATIONS SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

3. CHOICE OF LAW AND JURISDICTION

FOR PURCHASES WITHIN THE RSA -This Limited Warranty shall be subject solely to the RSA. Any dispute arising hereunder shall be subject to the sole jurisdiction of the South African courts. The parties hereby consent to the personal jurisdiction of such courts.

4. EXCLUSIONS TO WARRANTY

In stage 4 and above, lead acid batteries are being used outside of their design parameters.

This is due to long and frequent power outages resulting in multiple battery cycles per day.

The short periods between load shedding cycles is also insufficient to recharge the battery correctly.

It is for this reason that no lead acid battery warranty in if the load shedding increases to stage 4 or above.

REGISTRATION OF PRODUCT LINE.

Registering your Solar Corporation battery allows you to access 1 year warranty benefits. Have your invoice and data logging detail method handy to finalize your registration to ensure your correct charging and temperature parameter are within required range to ensure battery health is maintained.

Please note that if you do not register your battery installation with our online registration platform that NO warranty claim can be lodged.

If you’ve already registered your Solar Corporation product and you would like to verify your warranty terms and coverage, please contact our service department with your site installation certificate of compliance issued by an authorized registered electrician.

Email your compliance certificate and all your site data to info@solarcorp.co.za

5. BASE WARRANTY

Solar Corporation offers a range of warranty options for your equipment dependent on base warranty agreed upon.

These options can be selected at the time of purchase or within the term of initial base warranty coverage.

A strict CARRY-IN WARRANTY is applicable for non-turnkey solutions

Carry – In- Warranty – It is the type of warranty where in you must go to store of purchase or repair shop to avail the warranty, that is, you must take the product to the shop for repair.

Warranty Upgrade options allow you to vary response time and level of service to match your critical support needs and will be quoted accordingly for Onsite/In-Home Services with a service level agreement and response time.

AVOID COMMON PROBLEMS OF DISCHARGED BATTERIES.

A reasonable time must be allowed to recharge the battery in order that it may be tested. (10~14 working days) WITHOUT discharge prior to contacting Solar Corporation.

DATA LOGGING.

Full data logging will be required for batteries used for Solar, Standby, Backup and Telecom applications with the following details from installation date:
• Site Temperature
• Charging Parameters
• Cycling parameters
• Charging parameters vs. battery spec
If data cannot be supplied for these specific applications warranty will be void.

Returns

Our Returns Policy lasts 30 days. If 30 days after your purchase, unfortunately we can’t offer you a refund or exchange.

Goods will only be credited in full, if received within 10 days from date of invoice. After 10 days and within 30 days, goods returned will attract a handling charge of 30% of invoiced price.

To be eligible for a return, your item must be unused and in the same condition that you received it. All goods must be returned in an unused, re-sell able condition and must include all manuals, cables, software and be in the original packaging

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If the return for credit is approved, then your refund will be processed, and a credit will be processed by EFT into a nominated bank account, within 10 days, bank processing delays excepted.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@solarcorp.co.za.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded, only exchanged.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@solarcorp.co.za and send your item to: 596 Paul Kruger street, Eloffsdal, Pretoria, Gauteng, South Africa, 0084.

Shipping

To return your product, our address is: 596 Paul Kruger street, Eloffsdal, Pretoria, Gauteng, South Africa, 0084

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your address, the time it may take for your exchanged product to reach you can be 3 working days to 7 working days typically.

If you are shipping an item over R500.00, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



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